United Airlines has taken an unprecedented step as the first U.S. air carrier to incorporate Braille within its aircraft’s cabin interiors, a move poised to significantly enhance the travel experience for millions of visually impaired passengers. As reported by the Department of Transportation (DOT), nearly 27 million passengers with disabilities flew in 2019, showcasing the urgent need for such an initiative.
Integration of Braille Markings
Currently, United has adapted approximately a dozen aircraft with Braille indicators for individual rows, seat numbers, and restroom facilities. The airline is committed to equipping its entire mainline fleet with Braille by the end of 2026.
Collaboration with Advocacy Groups
United is also working closely with organizations like the National Federation of the Blind (NFB) and the American Council of the Blind (ACB), along with other disability advocacy groups. The collaboration aims to investigate other contemporary methods of navigation throughout the cabin, such as tactile signage, raised numbers, and letters.
“We applaud United for taking an important step toward making its aircraft more accessible to blind passengers. The flight experience is often frustrating for a number of reasons, one of which is the lack of non-visual information,” stated Mark Riccobono, president of the NFB.
United’s Commitment to Disability Inclusion
For eight consecutive years, United has been recognized as a Best Place to Work for Disability Inclusion. Their higher score on the Disability Equality Index, a tool by the American Association of People with Disabilities and Disability:IN, reflects their consistent efforts to integrate people with disabilities.
“We appreciate the airline’s exploration of additional in-flight navigation aids and encourage all airlines to follow United’s lead in making air travel more inclusive for the blind and low vision community,” said ACB Interim Executive Director Dan Spoone.
Ongoing Efforts for Accessibility
- Redesign of United’s mobile app for enhanced usability for visually impaired users, featuring integration with screen reader technologies like VoiceOver and TalkBack.
- Inclusion of accessible features in seatback in-flight entertainment displays, such as text-to-speech controls, magnification, tactile scanning capabilities, and adjustable high-contrast text.
- Employee-driven initiatives to create an inclusive work environment that supports United’s dedication to being an ally to passengers with disabilities.
- A partnership with Special Olympics to provide career opportunities for athletes through the Special Olympics Service Ambassador Program.
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